7-Day Return Policy: You can return or exchange any product within 7 days of delivery if it meets our return conditions.
Return Period
Returns and exchanges are accepted within 7 days of receiving your order.
Eligible for Return
- Product is unused, unworn, and in original condition
- Original packaging and tags are intact
- Product is not damaged or altered
- Valid order number and receipt
Non-Returnable Items
- Sale or discounted items (final sale)
- Customized or personalized products
- Products damaged due to misuse
- Items returned after 7 days
Exchange Process
- Contact us via WhatsApp or email with your order number
- Our team will confirm the exchange eligibility
- Ship the product back to our address
- Once received and inspected, we'll ship the exchanged item
Refund Policy
Refunds are processed within 5-7 business days after we receive and inspect the returned product. Refunds are issued via:
- Bank Transfer
- JazzCash / EasyPaisa
- Store Credit (optional)
Shipping Cost for Returns
- Defective/Wrong Product: We cover return shipping
- Change of Mind: Customer covers return shipping
Contact Us
- WhatsApp: 0327 7985292
- Email: newheelsmardan@gmail.com
- Hours: Mon-Sat, 10 AM - 10 PM
